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Ordering information.
Payment information.
Shipping information and cost.
Item information.
Size information & Item care
Special orders and Pre-ordering options
Returns & Exchanges
Other ways to connect with Arabian Threads


Ordering information.
Its easy and safe to order from Arabian Threads! Arabian Threads is based in the USA and uses Google Checkout to process payments. Although there are other payment methods available which I accept like money orders, Google Checkout is free, safe and secure! To order simply add the item to the cart and send me a note about what size you would like to order! I am usually very prompt with emails send to me during the daytime USA EST. If an item is out of stock or the size wanted is unavailable you will be notified by email and different options will be given. ***************************************************************************************************** If there is an item you would like but its not in your size or color just let us know! Arabian Threads is a growing business and would be more than happy to accommodate special requests if it is possible. Its possible to special order an item, have it made and then shipped to you. Keep in mind special orders may take up to 4-5 weeks to reach you as they are made in the Gulf and shipped from there via us here in the USA. *************************************************************************************************** Arabian Threads is planning to eventually carry overheads, maternity and nursing appropriate garments, colored garments, mens, boys and girls items along with household items from the Gulf. En'shallah.

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Payment information.
I currently accept credit and debit card payments via Google Checkout. Google checkout is a free online payment system which is totally secure! You do not need a Google checkout account to make an order, all you need is a credit or debit card! I also accept money orders, simply contact me for the mailing address. Please note that due to the longer payment time that a money order entails, shipment of items will invariably take longer. Once money order is received, items will ship within 48 hours.

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Shipping information and cost.
We ship from within the USA using Priority mail with delivery confirmation unless otherwise noted or agreed upon. International Shipping is via Priority International. First class mail and Express priority within the USA is available on a customer inquiry basis only Shipping is done two times a week-Wednesdays and Fridays. ********************************************************************************************* International customers have two shipping options. USPS Priority Mail International which can become very expensive but is quite safe and reliable and there is tracking/delivery confirmation OR First Class mail which is inexpensive yet is not guaranteed or trackable. If your an international customer and want the cheaper First Class mail option please let me know. be aware that I can not be held responsible for any items which are not delivered/go missing/arrive late. I will adjust the shipping price after the order is paid for and the excess will be refunded. ********************************************************************************************** Ecraters' shipping calculation is based upon USPS Priority mail pricing. Generally the shipping price calculated is correct although occasionally it under or over calculates the cost of shipping an item. When this occurs the customer will be contacted and the shipping cost will be manually adjusted. The price of shipping covers just that-shipping and nothing else. We strive to ship all items within 2-3 business days after payment is received. As notes above, we ship on wednesdays and fridays. If there is a shipping delay the customer will be duly informed. Items are sent out with delivery confirmation. Once the items leave our hands we are not responsible for actual time it takes tor reach destination. Female customers residing in my area will be contacted and there will be the option of pick up of items from a convenient city location.

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Item information.
All the items Arabian Threads carries is manufactured in the Middle East. The majority of items are coming from the Gulf countries, specifically Saudi Arabia and UAE. Arabian Threads tries to only carry quality items-aka, items we'd actually want to wear! We also carefully look over all items for any defects or problems in construction or design. *************************************************************************************************** Please note that often garments coming from the Gulf countries have splotches of white dust on them, this is very normal as those countries are incredibly dusty- and as we have lived in Saudi Arabia's Eastern Province we can assure you that everything is pretty much perpetually covered in dust for much of the year. Additionally Abaya production shops tend to be small, cramped and very dusty places. If you receive an overgarment with white dusty splotches on them, do not fret...simply spot clea with a little water, gentle soap and a lint free towel or if the abaya is free of rhinestones gently hand wash in a gentle laundry detergent like Woolite or with baby shampo and then air dry. Other items can be dry cleaned. The white splotch should come out. Items also may come wrinkly, its possible to iron them on a very low, safe settong being careful not the scorch the material or hanging them up. *************************************************************************************************** Arabian Threads remains committed to providing good looking, quality items to the western Muslim Ummah. en'shallah!

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Size information & Item care
Measuring for an overgarment; It is important to get sizing accurate so the garment will fit properly. Overgarment size is NOT the same as body size! *************************************************************************************************** Length-Choose length based upon your height and personal preferences. A sister who is 5ft 4 can wear a length 56inches which would touch the top of the feet or a 58inches which will graze the floor. Sisters who prefer longer or shorter garments be sure to keep this in mind when ordering! Chest and Hips-measure yourself and then add between 4-6 inches for bust and 6-8 inches extra for hips. Sisters who are very skinny can wear a garment which has less width while a sister who is curvaceous needs to ensure her garment has enough width to flow and conceal curves. *************************************************************************************************** If you have special sizing concerns please contact us! Rest assured your information will NOT be shared with anybody and that a female will be the ONLY one seeing this information and assisting you in sizing! *************************************************************************************************** Item care; Items which lack embellishments can be gently hand washed and air dried. Machine washing on the delicate or handwash cycle can be done but is NOT recommended! Items with embellishments should NOT be machine washed and it is best to dry clean them. They can be very, very gently hand washed and air dried but to ensure longevity of embellishments, dry cleaning is the best option. For hand washing, Woolite or another laundry shampoo for delicates can be used, if this is not available, a very gentle baby shampoo can be used. Iron on the lowest setting if needed-BE CAREFUL as it is possible to scorch items! Arabian Threads is not to be held responsible for items which became ruined due to washing or ironing

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Special orders and Pre-ordering options
Special orders and pre-orders will only be announced on the Arabian Thread facebook page or Blog! Please check there for details. en'shallah.

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Returns & Exchanges
We want our customers to be happy and satisfied with their purchases, but we realize that sometimes an item doesn't fit right or the design is not flattering so we are offering the option to return or exchange items within 48 hours or receiving the item(s) *************************************************************************************************** RETURNS- To return an item the customer must first email the store to receive an Return Authorization Code within 48 hours of receiving their item(s). The RAC must be written on the front of the package. RAC requests after 48 hours will not be honored. Packages returned without the RAC will be automatically returned to the sender. Currently ONLY over garments are eligible for returns. Smaller items like niqabs or scarves are not unless there is an obvious defect in the item which was overlooked prior to shipping. The customer must bare the cost of shipping the item back, and the item must be shipped back with priority mail (USPS) with tracking and insurance. Upon the return of the item the customer will be refunded for the cost of the item minus shipping. Customized items and items specially ordered are not eligible for return or exchange. Arabian Threads has the right to refuse a return or exchange of an item if it sees fit. Items must not be worn or altered in any way to be returned. If an item is returned and has obviously been worn (dirt, deodorant, scent, makeup, marks, cuts, etc) then the item will be shipped back to the customer and no refund is given. *************************************************************************************************** EXCHANGES- To exchange an item is much like a return, please contact Arabian Threads for a Exhange Authorization Code (EAC) which must be written on the front of the package. Be sure to let us know which item(s) you would like to exchange and what was wrong with the original item. Items must be returned in exactly the same manner they are received and must be unworn or unaltered. If they look like they have been worn-dirt, makeup, deodorant, scent, marks, holes, etc an exchange will not be honored and the package will be returned to the customer. jazakhallakhair!

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Other ways to connect with Arabian Threads
Arabian Thread has a facebook page and a blog! Please be sure to add AT to your list of liked pages and check the blog regularly as I will often post item announcements, sales and pre-orders there! *************************************************************************************************** FACEBOOK - http://www.facebook.com/pages/Pittsburgh-PA/Arabian-Threads/154632461240711 *************************************************************************************************** BLOG - http://arabianthreads.skyrock.com/

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Last Updated: 5 Aug 2012 23:47:42 PDT home  |  about  |  terms  |  contact
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